Fifo88 Malaysia Platform Terms and Conditions of Use

1 Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User") and fifo88 ("Platform", "we", "us"). These Terms govern your access to and use of the website, mobile app, and all services provided by fifo88 through the platform at fifo88.onl.

By registering an account, logging in, or using any part of the fifo88 platform, you hereby agree to be bound by these Terms in their entirety, including our Privacy Policy and Responsible Gaming Policy, which form an integral part of this agreement.

These Terms are written in Bahasa Melayu for the ease of understanding of Malaysian users. Should any ambiguity or conflict arise in any other language translation, the Bahasa Melayu version shall serve as the primary reference.

2 Account Eligibility & Registration

To register and use the fifo88 platform, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old on the date of registration and while using the platform.
• Residing in a geographic region where the use of online gaming platforms such as those provided by fifo88 is permitted.
• Not currently on any self-exclusion list or gaming ban enforced by any relevant authority.
• Possess full legal capacity to enter into a binding agreement under the laws applicable in your region of residence.
• Registering using accurate, complete, and up-to-date personal information.

Each individual is only permitted to hold one (1) active account only on the fifo88 platform. Multiple account registrations by the same individual — even using different information — are strictly prohibited and may result in the freezing or closure of all associated accounts, including forfeiture of any remaining balances and unclaimed bonuses.

Fifo88 reserves the right to request identity verification (KYC — Know Your Customer) documents at any time. Required documents may include a national ID, passport, bank statement, or other supporting documents deemed necessary for identity verification and regulatory compliance.

3 Account Responsibility

You are fully responsible for the security of your account login credentials, including your username and password. fifo88 recommends using a strong, unique password and enabling two-factor authentication (2FA) available in your account settings.

All activities carried out through your account — including any losses or transactions — are your sole responsibility. fifo88 will not be liable for any losses resulting from unauthorized access caused by your negligence in safeguarding your account credentials.

• Do not share your login credentials with anyone, including family members.
• Log out of your account after each session, especially on shared devices.
• Contact fifo88 customer support immediately if you suspect your account has been compromised.
• Fifo88 will never request your password via email, live chat, or any other communication channel.

4 Deposits & Payments

Fifo88 accepts deposits via a range of approved local payment methods, including FPX bank transfer, direct bank transfer, and approved e-wallets. All deposits are processed in real time and credited to your account instantly upon confirmation.

A few important things to understand about deposits:

• The minimum deposit is as specified on the platform's deposit page and may vary depending on the payment method.
• All deposits must be made using a payment method registered in your own name. fifo88 does not accept deposits from third-party accounts.
• Fifo88 does not charge any processing fees for deposits made through approved payment methods.
• Deposits made through unauthorised or unapproved methods will be returned, and the account in question may be temporarily suspended pending investigation.

Funds deposited into your fifo88 account are solely for entertainment purposes within the platform. fifo88 holds player funds in accounts segregated from the company's operational funds to ensure your money is protected at all times.

5 Withdrawals

You may request a withdrawal from your account balance at any time, subject to the following conditions being met before the request is processed:

• Identity verification (KYC) must be fully completed before your first withdrawal can be processed.
• Withdrawals may only be made to a bank account or e-wallet registered in your own name.
• If a deposit was made using a specific payment method, withdrawals will be processed back to the same method where possible.
• Any active bonus that has not yet met its rollover requirement will block withdrawals for that bonus amount only.

Withdrawal processing times are as follows: requests received on business days between 9 AM and 9 PM will be processed within the timeframe set for your chosen payment method. fifo88 reserves the right to request additional documents for withdrawals exceeding a certain amount as a standard security measure.

6 Bonuses & Promotions

Fifo88 offers a wide variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, free spins, and exclusive VIP member offers. Each bonus is subject to specific conditions stated in its respective promotional terms.

The general terms applicable to all fifo88 bonuses are as follows:

• Rollover requirement: Each bonus must be wagered a specified number of times before any resulting wins can be withdrawn. The exact rollover rate is stated in each promotion's terms.
• Validity period: All bonuses have a limited validity period. Bonuses that expire before their rollover requirements are met will be automatically removed.
• Eligible games: Not all games contribute equally toward meeting the rollover requirement. Please check the game contribution table in the promotion terms.
• One bonus at a time: Generally, only one active bonus is permitted at a time unless otherwise stated.

Fifo88 reserves the right to modify, suspend, or terminate any promotion at any time with or without prior notice. Any attempt to abuse the bonus system — including registering multiple accounts solely to claim bonuses — will result in bonus cancellation and further action against the account in question.

7 Game Rules

All games available on the fifo88 platform operate using a Random Number Generator (RNG) that has been verified and certified by an accredited independent laboratory. This ensures that the outcome of every game is entirely random and cannot be manipulated by any party, including fifo88 itself.

Specific rules for each game type — including slots, live casino, sports, bingo, and fish shooting games — are set by the respective game providers and are available within each game's interface. Users are advised to read and understand the rules of each game before playing.

• Any technical disruption during an active game session will be recorded by the system, and your game balance will be accurately restored to your account.
• In the event of a dispute regarding game outcomes, the records of fifo88's system and the game provider will be used as the final evidence.
• Fifo88 is not liable for any losses resulting from internet connection failures on the user's end.

8 Prohibited Conduct

Users of the fifo88 platform are strictly prohibited from doing any of the following:

• Registering more than one account for any purpose.
• Using automation software, bots, scripts, or any technological tools to exploit games or platform systems.
• Colluding with other players to manipulate game outcomes or unfairly exploit bonuses (bonus abuse).
• Using funds derived from illegal activities to deposit into the platform (money laundering).
• Attempting to hack, attack, or disrupt the systems and infrastructure of the fifo88 platform.
• Transferring account balances or credits to another user without fifo88's written consent.
• Impersonating another user or a fifo88 employee.

9 Account Closure & Suspension

Fifo88 reserves the right to suspend or close the account of any user at any time and for the following reasons without prior notice:

• Violation of any part of these Terms.
• Suspected of committing fraud, money laundering, or other illegal activities.
• Failure to complete identity verification (KYC) within the stipulated timeframe.
• Requests from regulatory authorities or law enforcement agencies.
• Account has been inactive for a consecutive period exceeding 12 months.

Users may also request account closure at any time by contacting the fifo88 customer support team. If an account is closed at the user's request and no Terms violations are found, any eligible balance will be returned to the user once all reviews are complete.

10 Liability Limits

The fifo88 platform is provided on an "as-is" and "as-available" basis. While we make every effort to ensure uninterrupted operation, fifo88 does not guarantee that the platform will be free from technical errors, service disruptions, or unplanned downtime.

To the extent permitted by applicable law, fifo88 and its directors, officers, employees, and partners shall not be liable for:

• Financial losses arising from gaming activity on the platform.
• Indirect, consequential, or special damages arising from the use of the platform.
• Data loss or service disruption caused by circumstances beyond fifo88's control, including natural disasters, third-party cyberattacks, or service provider infrastructure failures.

Fifo88's total liability to any user claim, under any circumstances whatsoever, shall not exceed the actual deposit amount made by that user in the 30 days preceding the claim.

11 Responsible Gaming

Fifo88 is fully committed to responsible gaming practices. We believe gaming should remain a fun and enjoyable form of entertainment, and we provide a range of tools and resources to help users stay in control.

Self-control tools available in your fifo88 account include:

• Deposit limit: Set daily, weekly, or monthly deposit limits that cannot be increased immediately.
• Loss limit: Set a maximum loss limit allowed within a specified period.
• Session time limit: Set session time limits and receive alerts when the limit is approaching.
• Voluntary break: Suspend access to your account for 24 hours up to 6 months.
• Self-exclusion: Permanently close your account if needed.

If you or someone you know needs help with a gambling problem, we encourage you to seek professional support. More information about available resources can be found on the Responsible Gaming us.

12 Terms Amendment & Applicable Law

Fifo88 reserves the right to modify, add, or remove any part of these Terms at any time. Any material changes will be communicated to users via an in-platform notice or registered email at least seven (7) days before the changes take effect, except in cases of emergency or regulatory compliance requirements that necessitate immediate changes.

Continued use of the fifo88 platform after any amended Terms take effect constitutes your acceptance of those changes. If you do not agree with the changes, you must stop using the platform and contact customer support to close your account.

These Terms are governed by and interpreted in accordance with the applicable laws under the jurisdiction in which fifo88 is registered. Any dispute arising from or in connection with these Terms shall first be resolved through voluntary negotiation, and if negotiation fails, through appropriate arbitration or legal proceedings.